Shipping Policy

At zilrone.com, we want to make sure your order reaches you quickly, safely, and without fuss. This Shipping Policy explains everything you need to know about delivery options, timescales, and costs when you shop with us.

1. Free UK delivery – always

We offer free standard delivery on every order shipped within the UK. There is no minimum spend – whether you're ordering one small item or a larger purchase, delivery is always free.

2. Delivery options and times

We currently offer the following delivery options for UK orders:

• Standard Delivery (3–5 working days): Free
• Express Delivery (1–2 working days): £5.95 (or free on orders over £75)
• Next Day Delivery: £9.95 (order before 2pm Monday–Thursday)

Please note that delivery times are estimates and may vary during peak seasons, bank holidays, or adverse weather conditions. We aim to dispatch all orders within 24 hours of confirmation.

3. International shipping

At this time, we primarily ship to addresses within the United Kingdom. For international shipping enquiries, please contact our customer service team at service@email.com before placing your order.

4. Order tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your parcel via our courier partner's website. If you do not receive a tracking link within 48 hours of your order confirmation, please contact us.

5. Delivery exclusions

We currently deliver to most UK postcodes, including the Channel Islands and Isle of Man. However, certain remote areas or islands may experience longer delivery times. If your address falls outside our standard delivery area, we will contact you with available options.

6. Failed deliveries

If our courier attempts to deliver your parcel but is unable to reach you, they will leave a card with instructions. You can reschedule or arrange to collect the parcel from your local depot. If a delivery is unsuccessful after multiple attempts, the parcel will be returned to us. A redelivery fee may apply.

7. Damaged or lost parcels

We take great care in packaging your items to ensure they arrive in perfect condition. However, if your parcel arrives damaged or does not arrive within the expected timeframe, please contact us immediately at service@email.com so we can investigate and resolve the issue promptly.